Privacy policy

Ready Response answers quote requests and follows up for moving companies. This page explains, in plain language, what information we handle, why, and the choices you have.

Who this covers

• Moving company owners who visit this site, request a free audit, or become clients.
• People who ask one of our clients for a moving quote. For them, we work on behalf of that moving company, which decides how the information is used.

What we collect

• Audit requests: company name, website, your name, email, city, and phone if you give it.
• Quote requests our clients receive: the details the customer sent, such as name, email, phone, move date, home size, addresses or ZIP codes, and notes. We also keep the messages exchanged.
• Consent records: for text messages, the consent wording the customer agreed to, the page it was on, and when and from what IP address it was given.
• Opt-outs: who asked us to stop, and on which channel.
• Audit pages: how many times a published audit page was opened, and when.
• Basic technical data: server logs such as IP address and browser type, kept for security. The only cookie we set is the sign-in cookie for the owner's dashboard. We don't use advertising or tracking cookies.

How we use it

• To reply to quote requests and follow up on behalf of the moving company the customer contacted.
• To send review requests after a completed job and a weekly report to the moving company.
• To prepare and send the free audit you asked for, and to contact you about it.
• To keep the service secure and working.

We don't sell personal information, and we don't use it for advertising.

Text messages (SMS)

• We only text people who asked a moving company for a quote and agreed to receive texts on that company's form. We never send cold texts.
• Messages are about the quote request: a first reply, up to 5 follow-ups over 7 days, and after a completed job, a review request and one reminder. Message frequency varies.
• We only text between 8am and 9pm in the recipient's local time.
• Reply STOP to opt out at any time. We also honor any other reasonable request to stop, such as “stop texting me.” Opt-outs take effect immediately. Reply HELP for help.
• Message and data rates may apply.
• We don't share mobile numbers or text-message consent with third parties for their marketing.

Email

Every email we send for marketing includes a way to unsubscribe. We honor unsubscribe requests promptly, and always within 10 business days.

Who we share it with

Only the service providers that run Ready Response for us, and only as needed to provide the service:

• Hosting (Railway) and database (Supabase).
• Email delivery (Resend) and, once texting is live, text delivery (Twilio).
• An AI provider (Anthropic) that drafts reply wording from the moving company's approved templates.

For quote requests, the information also goes to the moving company the customer contacted. We may disclose information if the law requires it.

How long we keep it

We keep client and lead records while the moving company is a client and for [RETENTION PERIOD] afterwards, then delete them. Opt-out records are kept so we can keep honoring them.

Your choices

You can ask to see, correct, or delete your information by contacting us below. If you contacted a moving company, you can also ask that company directly.

Security

Data is encrypted in transit. Access to the dashboard is limited to the Ready Response owner, and database access is locked down by default.

Children

This service is for businesses and adults planning a move. It is not directed at children under 13.

Changes

If we change this policy, we'll update this page and the date at the top.

Contact

See also the terms of service.