Example Movers · A sample customer journey

See the whole conversation

Sarah Jones is moving a 2 bedroom home from Knoxville to Maryville, with stairs at pickup. Her move is about three weeks away. Pat owns Example Movers.

A fictional November 8–29 example, in Eastern Time. Company templates are rendered by the real product. AI replies marked “Sample answer” are illustrations, with no live AI call. The quote uses a fictional price entered by the owner. Preview links are inactive.

Choose how you want to handle replies

You reply yourselfAI answers basic questionsAI gathers details, then you take over

For owners who want to handle every customer reply personally. In Settings, leave Automatic answers off. The instant reply and scheduled follow-ups still run until Sarah replies; her reply appears in your inbox and portal for you to answer.

What you see as the owner

With owner copies enabled (the default), every outgoing email is copied to your inbox, and the whole thread is in your portal. Nothing is sent from your own Gmail or Outlook; connecting them is coming.

Day 0, 9:02 AM
Quote request
From
Sarah Jones
To
Example Movers
Subject
Moving quote request
Hi Pat, I'd like a quote for my 2 bedroom move from Knoxville to Maryville on November 29, about three weeks from now. There are stairs at pickup. Thanks, Sarah
Day 0, 9:02 AM
Instant first reply
From
Example Movers
To
Sarah Jones
Subject
Your moving quote request with Example Movers
Hi Sarah, Thanks so much for reaching out to Example Movers. We'd be glad to help with your move. Got it: 2 bedroom, Nov 29, Knoxville to Maryville, Stairs at pickup. One quick question: any big or heavy items, like a piano, safe or gym equipment? Pat will follow up with your price. Pat, Example Movers -- You're getting this because you asked Example Movers for a moving quote. To stop these emails: https://example.test/unsubscribe/sample
Day 0, 9:02 AM
To Pat · New lead alert
From
Ready Response
To
Pat
Subject
New quote request: Sarah Jones, 2 bedroom, Nov 29
Sarah Jones just asked Example Movers for a quote. We replied by email. ("Your moving quote request with Example Movers") Email: sarah@example.test Move date: Nov 29 Size: 2 bedroom From / to: Knoxville to Maryville Stairs: Stairs at pickup Came from: your website form Their message: Hi Pat, I'd like a quote for my 2 bedroom move from Knoxville to Maryville on November 29, about three weeks from now. There are stairs at pickup. Thanks, Sarah Take over: the AI stops for this customer; reply from your email as usual. Automatic follow-ups stop too: https://example.test/takeover/sample Replying to this email writes to Sarah Jones directly. Tap the link above first so our follow-ups stop. Everything we sent: https://example.test/portal/leads/sample
Day 0, 10:02 AM
Automatic follow-up
From
Example Movers
To
Sarah Jones
Subject
Re: Your moving quote request with Example Movers
Hi Sarah, Just making sure my last note reached you. Any big or heavy items, like a piano, safe or gym equipment? Pat, Example Movers -- You're getting this because you asked Example Movers for a moving quote. To stop these emails: https://example.test/unsubscribe/sample
Day 1
Automatic follow-up
From
Example Movers
To
Sarah Jones
Subject
Re: Your moving quote request with Example Movers
Hi Sarah, Checking in on your move for Nov 29. Any big or heavy items, like a piano, safe or gym equipment? Pat, Example Movers -- You're getting this because you asked Example Movers for a moving quote. To stop these emails: https://example.test/unsubscribe/sample
Day 3
Customer reply
From
Sarah Jones
To
Example Movers
Subject
Re: Your moving quote request with Example Movers
Hi Pat, I also have an upright piano. What would the price be for November 29?
Day 3
Sarah replies. Follow-ups stop, including the remaining default touches on days 3, 5 and 7. Pat sees her reply in the inbox and portal.
Day 3
Pat takes over in the portal. Automatic answers stop for Sarah.
Day 3
Personal reply · Quote sent
From
Pat (you)
To
Sarah Jones
Subject
Re: Your moving quote request with Example Movers
Hi Sarah, Here's your moving quote from Example Movers for Nov 29: - Example move including upright piano (fictional owner-entered price): 1 x $800.00 = $800.00 Total: $800.00 To accept it (or ask us to change something), open your quote: https://example.test/q/sample It's good until Nov 18. Pat, Example Movers -- You're getting this because you asked Example Movers for a moving quote. To stop these emails: https://example.test/unsubscribe/sample
Day 3
Sarah accepts the quote through its private link. The move is marked Booked and Pat is notified.
Move day
Job completed. Pat marks the job completed in the portal; this schedules the review request.
Day after the move, 10:00 AM
Review request
From
Example Movers
To
Sarah Jones
Subject
Thanks for moving with Example Movers
Hi Sarah, Thanks for moving with Example Movers. We hope you're settling in. Would you take a minute to leave a Google review about your move? Honest feedback helps other families pick a mover, and it helps us get better. https://example.test/review Thank you! Pat, Example Movers -- You're getting this because Example Movers moved you. To stop these emails: https://example.test/unsubscribe/sample
4 days after the review request, 10:00 AM
Review reminder · If Sarah has not replied or unsubscribed
From
Example Movers
To
Sarah Jones
Subject
A quick favor from Example Movers
Hi Sarah, A quick follow-up from Example Movers. If you have a minute, an honest Google review of your move would mean a lot to us: https://example.test/review This is our last note about it. Thanks again for choosing us. Pat, Example Movers -- You're getting this because Example Movers moved you. To stop these emails: https://example.test/unsubscribe/sample

Live demo · Example Movers

Send a quote request. Watch the reply.

This runs the real Ready Response engine on a demo company, with a faster follow-up schedule so you can see it all in half an hour.

What happens

01You send a quote request to Example Movers, a made-up moving company.
02The first reply arrives by email within a minute. It confirms what you sent and asks only for what's missing.
03Follow-ups come every 5 minutes in this demo. Real customers get them 1 hour after the first reply and on days 1, 3, 5 and 7.
04Reply to any email and the follow-ups stop, just as they would for a real customer.

Example Movers isn't a real company. We use your email only to run this demo.